Executive Health Solutions is committed to best practices when delivering our services. Our Quality Management Systems (ISO 9001:2015) ensures ongoing business performance and operational improvements. With our QMS being the core driver of our business, it is the foundation of our purpose and values, enabling us to meet and more importantly exceed quality standards. To view our quality policy document, click here.
The core principles upon which our QMS is based include:
- Customer focus
- Engagement of people
- Process approach
- Improvement of services
- Evidence-based decision making
- Relationship management.
EHS believes that improvement is a constant for any business. As such we aim to continually develop the skills and tools (policies and procedures) necessary to drive improvement, exceed customer requirements, enhance customer satisfaction, and deliver quality products and services.
Teamwork, engagement, ownership and support by all stakeholders are vital for achieving our quality objectives. EHS is committed to providing the required leadership, management and resources to achieve this aim.
EHS' Quality Committee is solely focused on driving this continual improvement and innovation based upon efficient business processes, well-defined measurements, best practices, and customer surveys. The committee meets quarterly to review, monitor, measure, analyse and evaluate data, strategies and customer feedback. It is committed to:
a. satisfying applicable requirements by ensuring that client and applicable regulatory requirements are determined, understood and consistently met;
b. continual improvement of the QMS by ensuring the risks and opportunities that can affect conformity of products and services and the ability to enhance client satisfaction are determined and addressed, and the focus on enhancing client satisfaction is maintained.
Quality is about delivering what we promise in everything we do, and to this end, we have appointed a dedicated QA Manager to drive and develop new systems and continual improvement.